We aim to provide high-quality products and a smooth shopping experience.
This Return & Refund Policy explains when and how customers can request returns or refunds.

1. Eligibility for Returns

A product may be eligible for return if:

  • Incorrect product was delivered
  • Packaging was damaged upon arrival
  • Product is missing items
  • Product is expired or defective at the time of delivery

Returns are not accepted for:

  • Germination failure due to climate, soil conditions, or farming practices
  • Products damaged after delivery
  • Products opened or partially used
  • Wrong product ordered by the customer
  • Seasonal products purchased off-season

2. Time Frame for Return Request

You must raise a return/refund request within 48 hours of delivery.
Requests made after this time may not be eligible.

3. How to Request a Return/Refund

To initiate a return or refund, contact us with:

  • Order number
  • Photos/videos showing the issue
  • Product packaging images
  • Description of the issue

Email: [Your Email]

Our team will review your request and update you on its status.

4. Refund Process

If your request is approved:

  • Refunds will be issued to the original payment method
  • Processing may take 5–7 working days
  • Refund amount may exclude shipping charges if the customer is at fault

5. Replacement Policy

Where feasible, we may replace the defective or incorrect product instead of issuing a refund.

6. Return Shipping Charges

  • If the issue is from our side → We bear the return shipping cost
  • If the customer initiates return for personal reasons → Customer bears shipping cost

7. Order Cancellation

Orders can be cancelled only before dispatch.
Once shipped, cancellation is not possible.

8. Contact Us

For return or refund support, please contact:

Satnam Seeds
Email: satmanagrishineseed@gmail.com
Phone: +91 97999 19532
Address: G-377&378, 4th Phase, Boranada, Basni Silawatan, Rajasthan 342012